Terms are net 30 days on all credit approved orders. Orders under
$150.00 must be paid by credit card. A deposit may be required based
on the credit status and/or size of the order. Visa, MasterCard
and American Express accepted. All orders are subject to +/- 10%
Cancellations WILL NOT be accepted after production has begun. Art
and proof charges will be imposed on any artwork processed based
on the initial PO. Charges range from $35.00-$75.00, depending on
the complexity of artwork received. There will be a $100.00 cancellation
charge on any orders cancelled after a pre-production sample has
Merchandise may be returned ONLY with and approved RMA (return merchandise
authorization) number. Click
here to request an RMA. Please indicate quantities, and reason
for return. Approval on returns will be solely at our discretion.
No returns are allowed on customized orders.
Un-Imprinted items will ship within 5-10 business days and additional
shipping time. Custom woven orders ship within 3-6 weeks, depending
on the season. To avoid holiday season delays, place your holiday
orders in advance. Custom woven orders can take approximately 4-6
weeks during the holiday season.
We will use the most cost-effective shipping method. However, you
have the option to provide us with your preferred shipper.