The Northwest Company Custom Solutions
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Billing
Terms are net 30 days on all credit approved orders. Orders under $150.00 must be paid by credit card. A deposit may be required based on the credit status and/or size of the order. Visa, MasterCard and American Express accepted. All orders are subject to +/- 10% overage/underage.

Cancellations
Cancellations WILL NOT be accepted after production has begun. Art and proof charges will be imposed on any artwork processed based on the initial PO. Charges range from $35.00-$75.00, depending on the complexity of artwork received. There will be a $100.00 cancellation charge on any orders cancelled after a pre-production sample has been made.

Returned Goods
Merchandise may be returned ONLY with and approved RMA (return merchandise authorization) number. Click here to request an RMA. Please indicate quantities, and reason for return. Approval on returns will be solely at our discretion. No returns are allowed on customized orders.

Delivery
Un-Imprinted items will ship within 5-10 business days and additional shipping time. Custom woven orders ship within 3-6 weeks, depending on the season. To avoid holiday season delays, place your holiday orders in advance. Custom woven orders can take approximately 4-6 weeks during the holiday season.

Shipping
We will use the most cost-effective shipping method. However, you have the option to provide us with your preferred shipper.